ERA STUDIOS

TREATMENT ROOM BOOKING TERMS & CONDITIONS

Last updated: 08.2026

These Booking Terms & Conditions apply to bookings made to hire any treatment room located within Era Studios ("the Studio", "we", "us" or "our").

By making a booking, you ("the Hirer", "you" or "your") confirm that you have read, understood and agree to these Terms & Conditions.

Please read these terms carefully before making a booking.

1. About Era Studios

Era Studios is a professional space offering multiple individual treatment rooms available for hire by beauty, wellness and other approved professionals.

Era Studios address:

Unit R04, Cardiff Bay Business Centre, Titan Road, Cardiff, CF24 5EL.

Treatment rooms within Era Studios are available to hire on a full-day basis, subject to availability.

Your booking gives you access to the specific treatment room stated in your booking confirmation for the date and time booked. It does not provide exclusive use of the wider Era Studios premises or any areas not included within your booking.

The Hirer is responsible for their own clients, treatments, products, equipment, professional conduct, qualifications and insurance.

You must comply with any reasonable rules, policies and instructions relating to Era Studios and the treatment room you are using.

2. Who Can Hire a Treatment Room

Treatment rooms within Era Studios are intended for independent beauty, wellness and other appropriately qualified professionals.

Before or after a booking, we may ask you to provide evidence of:

You must not provide a treatment or service from Era Studios unless you are appropriately qualified, insured and legally permitted to do so.

We reserve the right to refuse a booking where we reasonably believe that the proposed treatment is unsuitable for Era Studios or where appropriate qualifications, insurance or other documentation cannot be provided.

3. Permitted Treatments

You must tell us what treatment or service you intend to provide when making your booking.

Only treatments approved for Era Studios may be carried out within the treatment rooms.

Treatments must be carried out in accordance with all applicable laws, regulations, professional requirements and manufacturer instructions.

You must not introduce or carry out any treatment involving substances, equipment or procedures that could reasonably create a health, safety, fire, infection-control or property risk without our prior written approval.

If you are unsure whether your treatment is permitted, please contact us before making your booking.

We reserve the right to prohibit a treatment where we reasonably consider it unsuitable for Era Studios.

4. Booking Types and Studio Hours

Era Studios treatment rooms are currently available to hire as follows:

Full Day `Monday to Friday

9:00am – 7:00pm
Full Day Saturday
9:00am - 5:00pm

You must arrive and leave within your booked time.

Your booking time includes setting up and clearing away.

If you require additional time for setup or cleaning, this must be arranged with us in advance and may be subject to an additional charge.

5. Making a Booking

Bookings can be made through our website or through another booking method that we have specifically approved.

When making a booking, you must provide accurate and complete information, including:

You are responsible for ensuring that all information supplied is accurate.

A booking is not confirmed until payment has been successfully received and you have received a booking confirmation.

6. Prices and Payment

All prices displayed on our website are stated in pounds sterling (£).

The price applicable to your booking will be the price displayed at the time you make your booking, unless otherwise agreed in writing.

Payment must be made using the payment method provided at checkout.

Your booking will only be confirmed once the required payment has been successfully processed.

If a payment fails, is reversed or is otherwise not received, we reserve the right to cancel or suspend the booking until payment has been received.

7. Deposits

Where a deposit is required, the amount and payment requirements will be clearly displayed before you complete your booking.

Any deposit or advance payment will be dealt with in accordance with these Terms & Conditions and applicable law.

Where a cancellation charge applies, it will be proportionate and will take into account the circumstances of the cancellation and any loss we reasonably incur.

8. Cancellation by the Hirer

If you need to cancel or change your booking, please contact us as soon as possible.

More than 48 hours before your booking:
You may cancel your booking and receive a full refund, or request to move your booking to another available date at no additional charge.

Less than 48 hours before your booking:
Bookings cancelled or rescheduled with less than 48 hours' notice are non-refundable. At our discretion, we may allow you to move your booking to another available date.

No-show:
If you do not attend your booking and have not contacted us, the booking will be treated as a no-show and no refund will be provided.

If you are unable to attend due to exceptional circumstances, please contact us as soon as possible and we will consider the circumstances on a case-by-case basis.

Any cancellation or rescheduling charges will be applied in accordance with applicable law and will be reasonable and proportionate.

If you need to cancel your booking, please contact us as soon as possible.

9. Rescheduling

Subject to availability, you may request to move your booking to another date.

Requests to reschedule should be made at least 48 hours before the booking.

We cannot guarantee that an alternative date or time will be available.

10. Late Arrival

Your booking begins and ends at the time stated in your booking confirmation.

If you arrive late, your booking will still end at the originally agreed time unless we have expressly agreed otherwise.

Late arrival does not automatically entitle you to a refund or extension.

You must not allow a late arrival to interfere with another person's booking.

11. Leaving the Treatment Room on Time

You must leave the Treatment Room by the end of your booked period.

If you remain in the Treatment Room beyond your booked time without prior agreement, an additional charge of £50 may apply.

Where an overrun causes inconvenience, loss or additional costs to another booking or to Era Studios, you may also be responsible for reasonable resulting costs.

We will not apply charges that are disproportionate to the circumstances.

You are responsible for allowing sufficient time to:

12. Cleanliness and Hygiene

You must leave the treatment room clean, tidy and ready for the next Hirer.

You are responsible for cleaning and disinfecting the equipment and surfaces you use.

You must follow appropriate hygiene and infection-control procedures for your treatment.

Used materials, disposable items and other waste must be disposed of appropriately.

You must not leave:

in the treatment room unless specifically permitted.

Any specialist or hazardous waste must be disposed of in accordance with applicable requirements.

13. Equipment and Personal Property

Treatment rooms may provide equipment and facilities as described on our website or in your booking confirmation.

You are responsible for checking that any equipment you intend to use is suitable for your treatment.

You must not use equipment for a purpose for which it was not intended.

You must not remove equipment, furniture or other property from Era Studios.

You are responsible for your own equipment, products, tools and personal belongings.

We recommend that you do not leave valuable items unattended.

Era Studios is not responsible for loss or theft of your personal belongings except where legally responsible.

14. Damage & Subletting

You must take reasonable care of the treatment room, its fixtures, fittings, furniture and equipment, together with any Era Studios property you use or access.

You must report any damage, breakage or fault as soon as possible.

You may be responsible for the reasonable cost of repairing or replacing property that you damage through negligence, misuse or failure to follow these Terms & Conditions.

This includes damage caused by you, your clients or anyone attending as part of your booking.
No Subletting or Sharing

Your booking is personal to you and your business.

You must not:

If another practitioner wishes to use a Treatment Room, they must make their own booking unless we have agreed otherwise in writing.

15. Your Clients

You are responsible for your own clients while they are attending Era Studios.

You must ensure that your clients behave appropriately and comply with premises rules.

You must not allow clients to access areas not included within your booking.

You are responsible for obtaining all necessary client consent, consultation forms, medical information and treatment records.

Era Studios does not provide treatment or medical advice to your clients.

16. Children and Additional Visitors

Only the number of people reasonably required for your business may attend.

Children or additional visitors must not attend unless agreed in advance.

You are responsible for ensuring all visitors behave appropriately.

17. Insurance and Qualifications

You are responsible for maintaining appropriate insurance for your services.

You should hold professional and public liability insurance relevant to your business.

We may request evidence of insurance or qualifications at any time.

18. Health, Safety and Legal Compliance

You must comply with all health and safety requirements and reasonable instructions from Era Studios.

You must not bring illegal, dangerous or hazardous items into the premises.

You are responsible for ensuring your business complies with all legal and professional requirements.

19. Prohibited Activities

The following are not permitted without written approval:

20. Access and Security

You must follow access instructions and not share security information.

You are responsible for securing the room when required.

21. Shared Areas

Your booking is for a treatment room only.

Shared areas must be used respectfully and in accordance with Era Studios rules.

Your booking is for the specific Treatment Room selected.

Communal areas of Era Studios, including corridors, reception areas, toilets, waiting areas and other shared facilities, must be used respectfully.

You must not:

22. Parking and Travel

Parking is subject to availability.

Era Studios is not responsible for parking or travel issues.

23. Business Address, Mail and Parcels

Hiring a Treatment Room at Era Studios does not give you permission to use Era Studios as:

You must not arrange for regular business post or parcels to be delivered to Era Studios without prior written permission.

24. Photos and Social Media

You may take photos within your treatment room with appropriate consent.

You must not misrepresent Era Studios as your own premises.

25. Cancellation by Era Studios

We may cancel bookings where necessary for safety, legal or operational reasons.

Appropriate refunds will be provided where applicable.

26. Unavailability

If a room becomes unavailable, we will offer an alternative or refund where appropriate.

27. Limitation of Liability

We are not responsible for losses arising from your business activities or failure to comply with these terms.

28. Independent Business

You are an independent business and not an employee or agent of Era Studios.

29. Personal Information

We handle personal data in accordance with our Privacy Policy.

30. Complaints

Contact us at cait@erastudios.uk for any issues.

31. Changes to Terms

We may update these terms when necessary.

32. Governing Law

These terms are governed by the law of England and Wales.

33. Acceptance

By booking, you agree to these Terms & Conditions.

Era Studios
UNIT R04 & R05
Cardiff Bay Business Centre,
Titan Road,
CF24 5EL.
cait@erastudios.uk
www.erastudios.uk

ERA STUDIOS

TREATMENT ROOM BOOKING TERMS & CONDITIONS​

Last updated: 08.2026

These Booking Terms & Conditions apply to bookings made to hire any treatment room located within Era Studios ("the Studio", "we", "us" or "our").

By making a booking, you ("the Hirer", "you" or "your") confirm that you have read, understood and agree to these Terms & Conditions.

Please read these terms carefully before making a booking.

1. About Era Studios

Era Studios is a professional space offering multiple individual treatment rooms available for hire by beauty, wellness and other approved professionals.

Era Studios address:

Unit R04, Cardiff Bay Business Centre, Titan Road, Cardiff, CF24 5EL.

Treatment rooms within Era Studios are available to hire on a full-day basis, subject to availability.

Your booking gives you access to the specific treatment room stated in your booking confirmation for the date and time booked. It does not provide exclusive use of the wider Era Studios premises or any areas not included within your booking.

The Hirer is responsible for their own clients, treatments, products, equipment, professional conduct, qualifications and insurance.

You must comply with any reasonable rules, policies and instructions relating to Era Studios and the treatment room you are using.

2. Who Can Hire a Treatment Room

Treatment rooms within Era Studios are intended for independent beauty, wellness and other appropriately qualified professionals.

Before or after a booking, we may ask you to provide evidence of:

Relevant qualifications or training

Appropriate professional insurance

Public liability insurance

Treatment-specific insurance where applicable

Any licence, registration or certification required for the treatment you intend to provide

You must not provide a treatment or service from Era Studios unless you are appropriately qualified, insured and legally permitted to do so.

We reserve the right to refuse a booking where we reasonably believe that the proposed treatment is unsuitable for Era Studios or where appropriate qualifications, insurance or other documentation cannot be provided.

3. Permitted Treatments

You must tell us what treatment or service you intend to provide when making your booking.

Only treatments approved for Era Studios may be carried out within the treatment rooms.

Treatments must be carried out in accordance with all applicable laws, regulations, professional requirements and manufacturer instructions.

You must not introduce or carry out any treatment involving substances, equipment or procedures that could reasonably create a health, safety, fire, infection-control or property risk without our prior written approval.

If you are unsure whether your treatment is permitted, please contact us before making your booking.

We reserve the right to prohibit a treatment where we reasonably consider it unsuitable for Era Studios.

4. Booking Types and Studio Hours

Era Studios treatment rooms are currently available to hire as follows:

​

Full Day `Monday to Friday

9:00am – 7:00pm Full Day Saturday 9:00am - 5:00pm

You must arrive and leave within your booked time.

Your booking time includes setting up and clearing away.

If you require additional time for setup or cleaning, this must be arranged with us in advance and may be subject to an additional charge.

5. Making a Booking

Bookings can be made through our website or through another booking method that we have specifically approved.

When making a booking, you must provide accurate and complete information, including:

Your full name

Business name, where applicable

Contact telephone number

Email address

Treatment or service being provided

Any other information reasonably requested by us

You are responsible for ensuring that all information supplied is accurate.

A booking is not confirmed until payment has been successfully received and you have received a booking confirmation.

6. Prices and Payment

All prices displayed on our website are stated in pounds sterling (£).

The price applicable to your booking will be the price displayed at the time you make your booking, unless otherwise agreed in writing.

Payment must be made using the payment method provided at checkout.

Your booking will only be confirmed once the required payment has been successfully processed.

If a payment fails, is reversed or is otherwise not received, we reserve the right to cancel or suspend the booking until payment has been received.

7. Deposits

Where a deposit is required, the amount and payment requirements will be clearly displayed before you complete your booking.

Any deposit or advance payment will be dealt with in accordance with these Terms & Conditions and applicable law.

Where a cancellation charge applies, it will be proportionate and will take into account the circumstances of the cancellation and any loss we reasonably incur.

8. Cancellation by the Hirer

If you need to cancel or change your booking, please contact us as soon as possible.

More than 48 hours before your booking: You may cancel your booking and receive a full refund, or request to move your booking to another available date at no additional charge.

Less than 48 hours before your booking: Bookings cancelled or rescheduled with less than 48 hours' notice are non-refundable. At our discretion, we may allow you to move your booking to another available date.

No-show: If you do not attend your booking and have not contacted us, the booking will be treated as a no-show and no refund will be provided.

If you are unable to attend due to exceptional circumstances, please contact us as soon as possible and we will consider the circumstances on a case-by-case basis.

Any cancellation or rescheduling charges will be applied in accordance with applicable law and will be reasonable and proportionate.

If you need to cancel your booking, please contact us as soon as possible.

​

9. Rescheduling

Subject to availability, you may request to move your booking to another date.

Requests to reschedule should be made at least 48 hours before the booking.

We cannot guarantee that an alternative date or time will be available.

​

10. Late Arrival

Your booking begins and ends at the time stated in your booking confirmation.

If you arrive late, your booking will still end at the originally agreed time unless we have expressly agreed otherwise.

Late arrival does not automatically entitle you to a refund or extension.

You must not allow a late arrival to interfere with another person's booking.

11. Leaving the Treatment Room on Time

TREATMENT ROOM BOOKING TERMS & CONDITIONS

9:00am – 7:00pm
Full Day Saturday
9:00am - 5:00pm

More than 48 hours before your booking:
You may cancel your booking and receive a full refund, or request to move your booking to another available date at no additional charge.

Less than 48 hours before your booking:
Bookings cancelled or rescheduled with less than 48 hours' notice are non-refundable. At our discretion, we may allow you to move your booking to another available date.

No-show:
If you do not attend your booking and have not contacted us, the booking will be treated as a no-show and no refund will be provided.

This includes damage caused by you, your clients or anyone attending as part of your booking.
No Subletting or Sharing